Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, with its original tags attached, and, where possible, in its original packaging. Proof of purchase is required.

To request a return, please contact us at info@green2gosports.com. Once your request has been approved, you will receive further instructions.

Items returned without prior authorization may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you have received the wrong product, please contact us as soon as possible at info@green2gosports.com so we can resolve the issue promptly.

Exceptions

The following items cannot be returned:

• Personalized or custom-made products.
• Gift cards.
• Products that are not suitable for return due to hygiene reasons once the seal has been broken.

Exchanges

If you would like a different item, please return your original purchase in accordance with our return policy and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days for any reason and without providing a reason, provided the item meets the return conditions outlined above.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.

If you have not received your refund within 15 business days after approval, please contact us at info@green2gosports.com.